Cancellation & Refund Policy

This policy outlines the rules, procedures, and timelines for cancellations and refunds regarding digital SaaS memberships, Sponsored Ad slot purchases, and direct transactions facilitated through EventDLS Technologies India Private Limited.

Razorpay Original Source

Refunds are credited directly to the original bank account/card.

5-7 Working Days

Standard banking TAT for processed refunds to reflect in bank accounts.

Transparent Tax Credit

GST Credit Notes are issued in accordance with Indian tax statutes.

1Vendor SaaS Subscription Tiers (Starter & Premium)

Vendors may subscribe to monthly or annual recurring SaaS plans to unlock advanced lead broadcast access, higher service package limits, and high-resolution portfolio slots.

Cancellation: Vendors can downgrade or cancel their recurring plan at any time from their Vendor Subscription Cockpit. Upon cancellation, paid features remain active until the end of the current billing cycle.
Refund Window: A 7-day money-back guarantee applies to first-time annual subscription purchases if no leads or proposals have been accepted. Monthly subscriptions are non-refundable once the billing month commences.
Failed/Duplicate Charges: In the event of network timeouts resulting in duplicate deductions via Razorpay, redundant charges are automatically refunded within 48 hours.

25-Slot Sponsored Ad Bidding & Campaigns

Sponsored Ad slots provide exclusive promotional placement across our top banner slots for designated timeframes.

Pre-Approval Cancellations: If an ad creative is rejected by platform moderators for policy violations, a 100% full refund is automatically issued to the vendor.
Active Live Campaigns: Once an ad campaign has gone live and started receiving impressions/clicks, ad fee payments are non-refundable.

3Direct Client-to-Vendor Booking Deposits (0% Commission Model)

Because EventDLS charges 0% commission and does not hold client booking advances in escrow, all deposits, advance tokens, and cancellation policies for caterers, photographers, venues, and decorators are governed strictly by the individual written contracts established between the Client and Vendor.

Notice for Event Hosts & Couples:

Always review your vendor's specific cancellation schedule, force majeure clauses (e.g. monsoon/pandemic contingencies), and date-transfer terms prior to transferring off-platform advances.

4Refund Processing Protocol

To request a refund for a platform billing discrepancy:

Send an email to billing@eventdls.com with your Registered Email, Razorpay Payment ID (`pay_XXXXXX`), and Invoice Number.
Our finance audit team will verify the transaction within 24 business hours.
Approved refunds will be processed via Razorpay directly to the initiating bank card, UPI account, or net banking facility within 5-7 working business days.

5Billing & Refund Support Desk

EventDLS Billing & Accounts Division

EventDLS Technologies India Private Limited

Email: billing@eventdls.com | support@eventdls.com

Helpline: +91 98765 43210 (Mon-Sat, 10:00 AM - 7:00 PM IST)

Loading EventDLS Marketplace...

Razorpay & Merchant Compliance

Effective: August 20, 2026